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Refunds & Cancellation

Effective Date: January 1, 2025

 SSR ECOM INC is committed to transparent and fair refund and cancellation practices for both our physical products and professional services. Since our website does not accept online card payments directly, all refund requests are handled through manual review and verification via email or designated request forms.


1. General Refund Policy

SSR ECOM INC does not process real-time credit card transactions on our website. Instead, purchases and service agreements are confirmed through:

  • Manual invoicing.
  • Payment links via third-party platforms.
  • Offline arrangements (e.g., ACH, wire, Zelle).

Accordingly, all refunds must be requested by the client and will be issued manually by our billing team upon eligibility review.


2. Physical Products

Eligibility for Return and Refund:

  • Returns must be requested within 14 calendar days of delivery.
  • Items must be in unused, resalable condition with original packaging.
  • Customer must provide proof of purchase (invoice or order number).
  • SSR ECOM INC will provide a Return Merchandise Authorization (RMA) prior to accepting any returns.

Non-Eligible Products:

  • Opened herbal goods
  • Custom or final-sale items
  • Items returned without authorization or outside the allowed timeframe

Refund Method:

Approved refunds will be issued to the original payment method or via bank transfer (ACH/Zelle) within 10 business days of return approval and receipt of goods.


3. Digital Services

SSR ECOM INC provides custom-tailored business services, including marketing campaigns, eCommerce operational support, and creative content. These services involve significant planning and allocation of personnel resources.

Cancellation and Refund Terms:

  • You may cancel a service within 24 hours of confirmation, provided no work has begun.
  • Once service execution has started (e.g., campaign design, strategy development, content creation), refunds are not guaranteed, but we may offer partial credit depending on the project status.
  • For multi-phase or recurring services, we may prorate unused portions upon written request.

SSR ECOM INC reserves the right to decline refund requests if the service was fully delivered, completed in good faith, and not disputed within a reasonable period.


4. How to Request a Refund or Cancellation

To initiate a refund or cancellation request, please follow this process:

  1. Email us at: [email protected]
  2. Provide:
    • Full name
    • Invoice/order number
    • Item/service description
    • Reason for refund or cancellation
  3. Our team will respond within 2 business days with next steps

Optionally, we may require you to complete a Refund Request Form to ensure identity and transaction verification.


5. Dispute & Chargeback Policy

Since SSR ECOM INC does not process card payments directly on the website, we ask all clients to contact us before attempting any payment dispute or chargeback with a financial institution.

Filing a chargeback without prior communication may:

  • Result in account suspension
  • Delay future service access
  • Trigger third-party investigation

We are committed to resolving any issues directly, quickly, and fairly.


6. Legal & Compliance Notice

This policy complies with:

  • U.S. Federal Trade Commission (FTC) guidelines
  • North Carolina consumer protection law
  • Payment network risk mitigation standards (Visa, Mastercard, PayPal, ACH)

All refunds are documented, processed securely, and subject to review to prevent fraud and misuse.


7. Contact Information

For refund inquiries or service concerns, please reach out to:

SSR ECOM INC

11539 Carnsore Ct, Charlotte, NC 28214

📧 [email protected]

📞 +1 714 200 9995 (Call or leave a message)